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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Important Notice

Important Notice: The balance due may not reflect payments or other transactions made to your account.

REMINDER: If your service has been turned off and you paid the balance due online, please call the office to get your service turned back on.

Should your credit card expire, please log in to your account and re-enter updated credit card information.

Nota: El saldo adeudado podria no reflejar los pagos u otras transacciones realizadas a su cuenta.

Recordatorio: si su servicio se ha desactivado y pagó el saldo adeudado en línea, llame a la oficina para que se vuelva a activar su servicio.

Aviso: si su tarjeta de crédito caduca, inicie sesión en su cuenta y vuelva a ingresar la información actualizada de la tarjeta de crédito.